Covid - 19 Info
Covid 19 Update
NEW INFORMATION 02/08/2022
Hybrid Covid Procedures
As things are changing with Covid we are starting to offer hybrid procedures for clinic visits. We still need to minimize traffic through our lobby, so ALL medication and food pick up will remain curbside. Call when you arrive to pick up items and we will continue to take payment via our text to pay option or over the phone. We will then place the items on the bench outside for you to pick up.
Please do not enter the clinic unless you are invited in.
We have implemented a hybrid approach for appointments . Call the clinic when you arrive keeping your kitty in the car with you. A technician will take a history over the phone, as we have been doing. Once we are ready to see your kitty, one adult will be allowed into the clinic for the exam portion of the visit. We will direct you immediately to an exam room and require you to remain there until you are escorted out of the building at the end of the appointment. When you are invited into the clinic we REQUIRE you to wear a mask that covers your nose and mouth. Since space in the exam rooms is limited we are not allowing children into the clinic at this time. If you have to come with your kids, we will require the entire appointment to remain curbside (as we've been doing since the start of Covid).
We understand that not everyone will be comfortable entering the clinic and we will accommodate any household that would like to remain curbside for visits. Please let us know if you do not want to come into the clinic.
If anyone in the house is ill, we would ask you to reschedule if the appointment if it is not an urgent matter. If the visit is urgent, please call the clinic to discuss options. This is a very fluid situation and we may have to go back to only curbside appointments if COVID changes again.
If you have any questions please let us know. We look forward to seeing all of you!
Animal Emergency Referral Center
The St. Paul location will be closed every night from 8pm to 8am, starting Sunday, April 11, 2021 until further notice. Staffing our hospitals adequately has been a concern since the beginning of the pandemic. The shift that is currently the most impacted is our overnight shift. To use these critical individuals most effectively, we are closing St. Paul overnights only - from 8pm to 8am. If any of you have overnight emergency concerns to go to AERC - Oakdale. Clients who call St. Paul's number will be connected to Oakdale automatically. If anyone goes to St. Paul overnight without calling first, there will have signage directing them to Oakdale. We will notify you when the St. Paul facility resumes its normal hours of operation.