Covid - 19 Info
Covid 19 Update
NEW INFORMATION 02/08/2022
Hybrid Covid Procedures
As things are changing with Covid we are starting to offer hybrid procedures for clinic visits. We still need to minimize traffic through our lobby, so ALL medication and food pick up will remain curbside. Call when you arrive to pick up items and we will continue to take payment via our text to pay option or over the phone. We will then place the items on the bench outside for you to pick up.
Please do not enter the clinic unless you are invited in.
We have implemented a hybrid approach for appointments . Call the clinic when you arrive keeping your kitty in the car with you. A technician will take a history over the phone, as we have been doing. Once we are ready to see your kitty, one adult will be allowed into the clinic for the exam portion of the visit. We will direct you immediately to an exam room and require you to remain there until you are escorted out of the building at the end of the appointment. When you are invited into the clinic we REQUIRE you to wear a mask that covers your nose and mouth. Since space in the exam rooms is limited we are not allowing children into the clinic at this time. If you have to come with your kids, we will require the entire appointment to remain curbside (as we've been doing since the start of Covid).
We understand that not everyone will be comfortable entering the clinic and we will accommodate any household that would like to remain curbside for visits. Please let us know if you do not want to come into the clinic.
If anyone in the house is ill, we would ask you to reschedule if the appointment if it is not an urgent matter. If the visit is urgent, please call the clinic to discuss options. This is a very fluid situation and we may have to go back to only curbside appointments if COVID changes again.
If you have any questions please let us know. We look forward to seeing all of you!
Animal Emergency Referral Center
Get ready! Our new Emergency & Specialty Center is opening on Friday, December 16th, 2022! Our team is looking forward to growing in this new space & being able to better help the pets in our community.
Our new building at 1160 Helmo Ave. N., Oakdale, MN 55128 is nicknamed "The Red Building" due to red signage. It is located across the street from our current Oakdale facility, nicknamed "The Blue Building" due to - you guessed it - blue signage!
After the Red Building opens on Dec. 16th, the Blue Building will close. The Blue Building will re-open in Spring 2023 as an urgent-care-only facility. Stay tuned for more info to come on that!
Please note that specialty departments will have limited availability the week of December 12th as they move to the Red Building. They'll reopen December 19th in their new space. Specialty clients will be kept informed of the location change.
The St Paul Location is currently open 24/7.