Covid - 19 Info
Covid
19 Update
NEW INFORMATION 06/17/2021
CLINIC UPDATE!
Hybrid
Covid Procedures
As things are
changing with Covid we are starting to offer hybrid procedures for
clinic visits. We still need to minimize traffic through our lobby,
so ALL medication and food pick up will remain curbside. Call when
you arrive to pick up items and we will continue to take payment via
our text to pay option or over the phone. We will then place the
items on the bench outside for you to pick up.
Please do
not enter the clinic unless you are invited in.
We have
implemented a hybrid approach for appointments . Call the clinic
when you arrive keeping your kitty in the car with you. A
technician will take a history over the phone, as we have been doing. Once we are ready to see your kitty, one adult will
be allowed into the clinic for the exam portion of the visit. We will
direct you immediately to an exam room and require you to remain
there until you are escorted out of the building at the end of the appointment. When you are invited
into the clinic we REQUIRE
you to wear a mask that covers your nose and mouth. Since space in
the exam rooms is limited we are not allowing children into the
clinic at this time. If you have to come with your kids, we will
require the entire appointment to remain curbside (as we've been
doing since the start of Covid).
We understand
that not everyone will be comfortable entering the clinic and we will
accommodate any household that would like to remain curbside for
visits. Please let us know if you do not want to come into the
clinic.
If anyone in
the house is ill, we would ask you to reschedule if the appointment
if it is not an urgent matter. If the visit is urgent, please call
the clinic to discuss options. This is a very fluid situation and we
may have to go back to only curbside appointments if COVID changes
again.
If you have any
questions please let us know. We look forward to seeing all of you!
Animal Emergency Referral Center
The St. Paul location will be closed every night from 8pm to 8am, starting Sunday, April 11, 2021 until further notice. Staffing our hospitals adequately has been a concern since the beginning of the pandemic. The shift that is currently the most impacted is our overnight shift. To use these critical individuals most effectively, we are closing St. Paul overnights only - from 8pm to 8am. If any of you have overnight emergency concerns to go to AERC - Oakdale. Clients who call St. Paul's number will be connected to Oakdale automatically. If anyone goes to St. Paul overnight without calling first, there will have signage directing them to Oakdale. We will notify you when the St. Paul facility resumes its normal hours of operation.
