Covid - 19 Info
NEW INFORMATION 08/07/2020
We are slowly getting back to normal! We are now able to do elective procedures, annual exam and vaccines. We are all back to work! We are scheduling in 2 week increments in the event the state makes changes again. At this time we continue to provide curbside services for the safety of staff and clients. Please be patient with the phones, we only have 3 lines and with the phones in use during appointments you may not get through to us right away. We are in the office M-TH 8am - 6pm, Friday 8am- 530pm and closed Saturday and Sunday.
If you have traveled by
air or cruise in the past 14 days or if anyone in the house is ill,
please let us know. We will ask you to find someone else to bring
your cat Parkview Cat Clinic. We need a healthy staff in order to
remain open to care for your cats.
Your cat MUST
be in a carrier. We will not enter your vehicle to collect your pet
that is not contained. If you do not have a carrier, we
do have some here that you can borrow while you're
here for your appointment. It is getting cold, please cover your carrier with a towel or blanket.
When you arrive at Parkview,
please call the clinic to let us know you are here for your
appointment. Please keep your pet with you until instructed.
Our Techs will call you to
get a history on your pet.
We will then ask you to place
your carrier on the stand we have by the door and return to your
car. A technician will escort your cat into the clinic and you may return to your car.
A doctor will examine your
cat and make a plan.
A doctor will call you to
discuss a plan, treatments, diagnostics and explain the next steps.
Once your pet is ready to go,
we will call you for payment. We will take credit cards
over the phone.
We will then return your cat
to the carrier stand outside the clinic for you to pick up.
If there are multiple cars in the parking lot you may have a bit of a wait while we are helping others. If you call and we don't answer the phone right away, give us a few minutes before calling back, we may be treating a patient.
Animal Emergency Referral Center
The St. Paul location will be closed every night from 8pm to 8am, starting Sunday, April 11, 2021 until further notice. Staffing our hospitals adequately has been a concern since the beginning of the pandemic. The shift that is currently the most impacted is our overnight shift. To use these critical individuals most effectively, we are closing St. Paul overnights only - from 8pm to 8am. If any of you have overnight emergency concerns to go to AERC - Oakdale. Clients who call St. Paul's number will be connected to Oakdale automatically. If anyone goes to St. Paul overnight without calling first, there will have signage directing them to Oakdale. We will notify you when the St. Paul facility resumes its normal hours of operation.